Chairside Chats

                                             A friend of mine recently told me that she needed to change dentists because her dentist used old dirty instruments.  In talking with her I discovered that her dentist has the struggle alot of offices seem to have,  keeping their instruments looking as nice as the day they were purchased.  Whether its rust, corrosion or scratches and bite marks,  your instruments tell your patient what kind of care they are going to receive.  Today's blog talks about the causes of old looking instruments and solutions that can help you restore them to their former glory and keep them looking new. Problem:  Instruments Not Getting Clean Solution: 1-   Make sure you are using the proper amount of cleaning solution per gallon of water in your ultrasonic.  Read the label for instructions and measure...

Dental CoPilot here! Ok, let's get awkward and talk about money!  Why does the mere mention of money bring up anxiety for so many people?  Money is merely a tangible exchange of services.  You scratch my back I scratch yours.  Simple as that.  We value something we exchange something we value to receive it.  Its not scary!  But as I visit your offices and watch team members awkwardly trying to collect money I have come to realize that many of our team members don't understand what money is and how to ask for it. Let me give an example.  I was recently in an office the patient had just been brought to the front desk to "check out".   The team member hands  the completed treatment plan to the patient and says, "Wow! That's a lot of money!  Let me go see if he can give you a discount."   The patient hadn't made a comment or showed any concern.  The patient was an older well dressed woman.  She smiles tells the...